I need an account
Set up a | base | account with the RG Herd homeserver and a registration token.
Open account setup →
Help Center
Support for RG Herd accounts, apps, alerts, streaming, and operator access.
Use this page to set up | base |, request help, troubleshoot Element, learn how ARGUS access works, request RGTV streaming access, or submit an ALERTS lead.
[PLACEHOLDER: future help request form URL or embedded form target]
Quick support path
What are you trying to do?
Start here if you are not sure which RG Herd project owns the issue. These cards route you to the right help topic fast.
I cannot log in
Check homeserver selection, token status, session state, and device verification.
Troubleshoot login →I need ARGUS access
ARGUS access is controlled. Start with a | base | account, then request beta/operator access.
Read ARGUS access help →I want to stream on RGTV
Request a streamer key from Ops before sending video to the RGTV broadcast surface.
Request streamer access →I want to submit an ALERTS lead
Send a lead about surveillance shifts, policy traps, platform risks, or civic infrastructure warnings.
Submit an alert lead →I lost encrypted message access
Recovery Key and device verification problems can block access to encrypted history.
Open security help →
Project help
Help by RG Herd project
Each RG Herd service has a different access path. Open the section for the tool or project you are using.
Account and communication layer
| base | is the RG Herd account and communication layer. It runs on the Matrix homeserver
rgherd.com and is accessed through Element clients such as Element X, Element Desktop,
or Element Web at base.rgherd.com.
Create an account
Registration is controlled by token
To join, you need a registration token from a trusted member or Ops. Open Element, create an account, use the RG Herd homeserver path, then follow the registration prompts. Tokens may expire or be single-use.
Step-by-step account setup →
After signup
Protect your encrypted access
After signup, set up Secure Backup, save your Recovery Key, and verify your device before relying on encrypted rooms.
Read security basics →- Matrix-style accounts use a homeserver model. RG Herd accounts use the
rgherd.comnamespace. - Use
base.rgherd.comfor the RG Herd web client. - If a client asks for the homeserver, use the RG Herd homeserver path shown in the account setup guide.
[PLACEHOLDER: Who can issue registration tokens?]
[PLACEHOLDER: Are tokens currently one-time, time-limited, or both?]
[PLACEHOLDER: Exact wording users see on current MAS / Element signup screen]
Operator interface and beta access
ARGUS is the RG Herd operator interface for structured intake, queue visibility, assignment, notes, audit history, and responder coordination. It is not an open public app.
Access path
| base | identity first
To request ARGUS access, start with a | base | account, then apply through the ARGUS beta path. Approved testers/operators receive access after review.
Beta status
Controlled testing
ARGUS is currently in beta/controlled testing. Use the beta page to request access or learn what kind of testing is needed.
Beta sign-up: ARGUS beta access is by Ops approval only. Ops approval/selection is required and may include audio chat verification at Ops discretion.
Beta testers: We are seeking individuals with community organizing experience and people interested in the project.
v1 open-source release: June 14, 2026.
Streaming and streamer keys
RGTV is RG Herd’s independent broadcast surface. It can be used for streams, updates, signal boosts, community media experiments, and approved events.
Streamer key
Request before broadcasting
To stream, you need a streamer key from Ops. A streamer key lets broadcasting software publish video to RGTV. It is not an admin password and should not be shared.
Request info
Send enough context
Include who is streaming, what the stream is for, expected date/time, whether it is a test or live broadcast, and who Ops should contact if something breaks.
Do not publish stream keys. Avoid publishing the RTMP ingest URL unless Ops explicitly decides it should be public.
[PLACEHOLDER: Current RGTV URL: tv.rgherd.com or another public URL?]
[PLACEHOLDER: Stream request process: email, Matrix room, ARGUS ticket, or future form?]
[PLACEHOLDER: Required streamer info checklist]
[PLACEHOLDER: OBS server URL format to publish publicly or keep private?]
[PLACEHOLDER: Stream rules / moderation expectations]
[PLACEHOLDER: Whether stream keys are single-event, persistent, or rotating]
Public warnings and lead submissions
ALERTS is the RG Herd warning desk for surveillance shifts, policy traps, platform-risk notes, and civic-infrastructure warnings.
Useful leads
What to submit
Submit an alert lead when you see a policy change, local enforcement shift, platform risk, surveillance tool, age-verification proposal, public safety abuse, or digital infrastructure issue that may affect communities.
Evidence
Make the lead verifiable
Useful submissions include a short summary, source links, screenshots if available, location/jurisdiction, why it matters, and whether the issue is urgent.
[PLACEHOLDER: Submission address: help@rgherd.com, alerts@rgherd.com, form, Matrix room?]
[PLACEHOLDER: Whether anonymous submissions are accepted]
[PLACEHOLDER: Evidence handling policy]
[PLACEHOLDER: Source verification standard]
[PLACEHOLDER: Whether ALERTS accepts guest-written drafts or only leads]
[PLACEHOLDER: Disclaimer language for public analysis]
Account + security
Encryption, Recovery Key, and verification
These are the parts people ignore until they are locked out. Set them up early.
Turn it on
If you use encrypted rooms, Secure Backup helps preserve access to encrypted history when you add or replace devices.
Save it somewhere safe
Save your Recovery Key in a password manager or offline location. Lost keys can mean lost access to old encrypted history.
Verify new devices
Verify new sessions when you sign in. Do not ignore verification prompts if you plan to use encrypted rooms.
Ops may be able to help with account access, but encrypted message history depends on your keys and verified sessions.
[PLACEHOLDER: Current RG Herd policy on encrypted vs non-encrypted rooms]
[PLACEHOLDER: Recommended password manager / storage guidance wording]
[PLACEHOLDER: What Ops can and cannot recover]
Troubleshooting
Common issues
Issue-based checks for account setup, login, encryption, ARGUS access, RGTV, and ALERTS.
I cannot register
Check that you are using the RG Herd homeserver path and that your registration token has not expired or already been used.
If the error mentions the token, ask Ops for a fresh token and include the exact on-screen error text.
I cannot log in
Confirm you are using your RG Herd account, the correct password, and the correct homeserver/client path.
If Ops issued a temporary password, sign in first and then change the password immediately.
I picked the wrong homeserver
Go back to the client’s homeserver/provider selection screen and use the RG Herd setup guide.
Open account setup →My token expired or was already used
Registration tokens may be single-use, time-limited, or manually revoked. Contact Ops for a new token.
[PLACEHOLDER: Exact current token expiration/use policy]
I lost my Recovery Key
You may still be able to use your account, but old encrypted history may not be recoverable on new devices.
Contact Ops if you need account help, but do not assume encrypted history can be restored.
My new device cannot decrypt old messages
Verify the new device from an existing trusted session, or use your Recovery Key if available.
If neither is available, you may need to reset encryption recovery and accept that old encrypted history may be unavailable.
I need ARGUS access
ARGUS requires approval. A | base | account alone does not grant ARGUS access.
Use the ARGUS beta path or contact Ops.
I need a RGTV streamer key
Email Ops with the stream purpose, date/time, streamer identity, test/live status, and emergency contact.
Request streamer key →I want to submit an ALERTS lead
Send a short summary, links, screenshots if available, jurisdiction/location, urgency, and why the issue matters.
Submit alert lead →
Help request / intake
Need help from Ops?
Send a support request to help@rgherd.com. Include what service you are using, what you expected to happen, what actually happened, the device/client, and any exact error text.
[PLACEHOLDER: future intake form fields — service, username/MXID, contact method, issue type, urgency, screenshots, consent to contact]
