RG
RG Herd
Help Center

Official onboarding • Token-based registration • No mystery steps

Create a New | base | Account

This page walks you through creating a new account for | base | on base.rgherd.com using Element X (mobile) and Element Desktop / Element Web.

Open | base | Back to Help Center

Heads-up: registration requires a Registration Token unless the Ops Team has issued your new account with a temporary password. New users can obtain a Registration Token from an existing user or by emailing Herd Ops at help@rgherd.com.

Quick Start

Choose the correct path before you start. Most setup issues come from the wrong server value, a used token, or creating a second account by mistake.

Server path
  • Mobile / Element X: rgherd.com
  • Desktop or web: base.rgherd.com
  • Use the exact value shown here. Do not add https:// inside the homeserver field.
Mobile and desktop use different server values. That is expected.
Registration path
  • If Ops issued you a temporary account, do not create a new one.
  • If you are creating a new account, have your Registration Token ready.
  • CAPTCHA prompts are normal. Use a strong password or passphrase.
Mobile steps Desktop/Web steps
| base | logo RG Herd logo ARGUS logo

Mobile setup

Get Element X for Mobile

Install Element X before registering from your phone.
It connects you to the secure | base | mobile setup flow.

Prefer desktop? Continue in your browser at base.rgherd.com.

Download Element X

Get it on Google Play Download on the App Store
Guide Mobile setup: Element X Step-by-step mobile registration flow using rgherd.com as the server.

Mobile: Element X

Follow these steps inside Element X to create your account.

Document source: Element X Mobile Account Creation Guide
Step 1

Start account creation

Open Element X and tap Create account.

Element X: Create account button
Screenshot placeholder (mobile-step-1.png)
Step 2

Open provider selection

Tap Change account provider.

Element X: Change account provider
Screenshot placeholder (mobile-step-2.png)
Step 3

Choose “Other”

Tap Other to enter a custom server.

Element X: Select Other
Screenshot placeholder (mobile-step-3.png)
Step 4

Enter server address

Type rgherd.com and wait for it to appear in the list below.

Element X: Enter rgherd.com
Screenshot placeholder (mobile-step-4.png)
Step 5

Select server

Tap rgherd.com when it appears and then tap Continue.

Element X: Select rgherd.com
Screenshot placeholder (mobile-step-5.png)
Step 6

Create credentials

Enter a username + strong password. Confirm password and complete CAPTCHA if prompted, then tap Continue.

Element X: Create username and password
Screenshot placeholder (mobile-step-6.png)
Step 7

Enter registration token

Enter your Registration Token (required) and tap Continue.

Element X: Registration token screen
Screenshot placeholder (mobile-step-7.png)
Important note

If Ops issued you an account + temporary password, you don’t need to create an account. Sign in instead and change your password immediately.

Fast self-check
✅ You typed: rgherd.com
✅ You have: Registration Token
✅ CAPTCHA completed (if shown)
Guide Desktop/Web setup: Element Desktop / Element Web Desktop and browser registration flow using base.rgherd.com.

Desktop/Web: Element Desktop / Element Web

Use these steps to create an account from desktop. If you’re using the web app, open base.rgherd.com first.

Document source: Desktop Sign-Up Guide
Step 1

Start account creation

Open Element Desktop. On the first screen, click Create an account.

Screenshot placeholder (desktop-step-1.png)
Step 2

Open homeserver settings

On the Create account screen, click Edit next to Homeserver (if it isn’t already set to base.rgherd.com).

Screenshot placeholder (desktop-step-2.png)
Step 3

Set homeserver to base.rgherd.com

Select Other homeserver, then type base.rgherd.com and click Continue.

Note: If you’re using the RG Herd web app at base.rgherd.com, this may already be set.

Screenshot placeholder (desktop-step-3.png)
Step 4

Continue to registration flow

Confirm the Homeserver shows base.rgherd.com, then click Continue.

Screenshot placeholder (desktop-step-4.png)
Step 5

Choose a username and strong password

Enter your desired Username, a strong password, confirm it, and complete the CAPTCHA (if prompted). Then click Continue.

Screenshot placeholder (desktop-step-5.png)
Password tip

If you see “Password is too weak,” use a longer passphrase (12+ characters), multiple words, and avoid reused passwords.

Example pattern (don’t copy literally): three+ words + separators + length
Step 6

Enter your Registration Token

When prompted, paste the Registration Token provided by Ops, then click Continue.

Screenshot placeholder (desktop-step-6.png)
After you land in Element

Enable encryption backup + save your Recovery Key

After setup, enable Encryption and store your Encryption Recovery Key somewhere safe (password manager or offline).

This Recovery Key cannot be replaced. Losing it can permanently break access to encrypted history on new devices.

If you were issued a temporary account

Sign in instead of creating a new account

If Ops already provided a username + temporary password, click Sign in, then change your password immediately after logging in.

Screenshot placeholder (desktop-issued-account.png)
Guide Registration token What to send Ops if your token is missing, expired, used, or failing.

Registration Token

Registration is token-gated. If you don’t have a token yet, contact Ops.

What to send Ops

Make it fast for them

  • Which client: Element X or Desktop/Web
  • What step failed (and the on-screen error text)
  • If your token might be expired or already used
Tip: screenshot errors. On desktop you can use Win + Shift + S.
Ops contact

help@rgherd.com

Ops can issue a token or onboard you with a temporary account if needed.

Email Ops
Guide Help & Support Where to go when setup fails or you need help from Ops.

Help & Support

If you get stuck, don’t brute force it — it usually makes the token situation worse. Send Ops the error + which step you’re on.

help@rgherd.com Help Center home

Include: client name + step number + exact error text.

Page status

This page is designed to be screenshot-friendly and field-usable. As Element UI shifts, we’ll keep screenshots updated and keep the written steps minimal.

Source PDFs
  • Mobile: Element X Mobile Account Creation Guide (internal)
  • Desktop: Desktop Sign-Up Guide (internal)